Terms & Conditions

1. Agreement to Terms

By accessing or using Beffer ("Platform", "Service"), you agree to be bound by these Terms and Conditions. If you disagree with any part, you may not access the service.

2. Definitions

• "Buyer" – A user requesting quotes for products or services
• "Supplier" – A user providing quotes and services
• "Manufacturer" – A user managing product distribution and supplier relationships
• "RFQ" – Request for Quote submitted by a buyer
• "Quote" – A supplier's response to an RFQ

3. Eligibility

To use Beffer, you must:

• Be at least 18 years old
• Represent a legitimate UK business or be a UK resident
• Provide accurate and complete information
• Maintain the security of your account

4. Account Registration

When you create an account:

• You're responsible for all activity under your account
• You must provide accurate information
• One account can have multiple roles (buyer, supplier, or both)
• You must not share your magic link with others

5. Commercial Terms

For Suppliers

• Subscription, usage and service charges are the amounts agreed for your current Beffer package
• No transaction fee, commission or payment deduction applies unless it is stated in a separately approved commercial agreement

For Buyers

• No fees for requesting quotes
• A supplier normally invoices you directly unless a managed-payment route is specifically agreed

6. Payments

Payment responsibility depends on the agreed route:

• By default, the supplier remains responsible for its quote, invoice, payment terms, fulfilment, refunds and warranty
• Beffer does not require Stripe Connect merely to create a profile, assess fit or take part in an approved Proof Run
• If Beffer offers a managed-payment route, its fees, fund flow, approvals and refund responsibilities must be agreed before activation
• Beffer subscriptions are separate from the value of the goods or services quoted by a supplier

7. Supplier Responsibilities

As a supplier, you agree to:

• Provide accurate quotes and timelines
• Respond to RFQs in a timely manner
• Honor accepted quotes
• Maintain professional communication
• Comply with all UK trading laws

8. Buyer Responsibilities

As a buyer, you agree to:

• Provide accurate project requirements
• Pay for accepted quotes promptly
• Communicate professionally with suppliers
• Leave honest reviews after project completion

9. Prohibited Conduct

You may not:

• Bypass the platform to avoid fees
• Provide false or misleading information
• Harass, threaten, or abuse other users
• Upload malicious code or viruses
• Scrape or copy platform data without permission
• Create fake reviews or manipulate ratings

10. Badges & Gamification

Suppliers can earn badges based on:

• Quote acceptance rates
• Response times
• Customer reviews
• Referrals

Badges unlock perks such as priority matching and feature access. Beffer reserves the right to revoke badges for policy violations.

11. Manufacturer Relationships

Manufacturers can establish:

• Exclusive relationships: Only approved suppliers can quote
• Preferred relationships: Supplier gets priority in matching
• Allowed relationships: Supplier can quote but no priority

Disputes about manufacturer relationships must be resolved directly between parties.

12. Intellectual Property

Beffer owns all platform IP, including:

• Platform design, code, and features
• Beffer branding and logos
• Aggregated data and insights

You retain ownership of your content (quotes, RFQs, project specs).

13. Liability & Disclaimers

Beffer is a marketplace platform. We:

• Do not guarantee quote acceptance or project completion
• Are not responsible for disputes between buyers and suppliers
• Do not verify the quality of work performed
• Provide the platform "as is" without warranties

Our maximum liability is limited to the fees you've paid in the last 12 months.

14. Termination

We may suspend or terminate your account if you:

• Violate these terms
• Engage in fraudulent activity
• Abuse other users
• Fail to pay agreed subscription, usage or service charges

You can close your account anytime via your dashboard settings.

15. Changes to Terms

We may update these terms from time to time. We'll notify you of significant changes via email. Continued use after changes means you accept the new terms.

16. Governing Law

These terms are governed by the laws of England and Wales. Any disputes will be resolved in UK courts.

17. Contact

For questions about these terms:

• Email: legal@beffer.co.uk
• Phone: 0333 444 1098